Tiffany Danielle Jewelry

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Tiffany Danielle
{owner & designer}

Tiffany Danielle Jewelry
Valencia, California

design {at} tiffanydaniellejewelry.com



Payments & Security

All payments should be made in advance before starting the creation/designing process.  You do not have to have a Paypal account to purchase, you can still use your major credit card (and it is all secure). If you experience any problems in checking out, please contact me and I am happy to help.  Since Paypal is taking the payment from you, they handle the security of your information with their system – no credit card or Paypal account information is saved on my website other than your address for shipping/billing and the transaction/confirmation number once your payment is complete.  NO card numbers, no user names/passwords for Paypal or anything of that nature are saved on my site.

If you are using a coupon, please make sure to enter it BEFORE checking out.  Once your transaction is complete, and payment is sent, coupons will no longer be accepted.  Please understand, but this is a policy of many companies and I honor the same policy too.


Shipping

Since I hand design all of my rings, upon your order, all items will ship out 10-15 business days after your purchase.  I do accept rush orders, based on my current schedule, so please inquire before ordering if you need something quickly.  Many rush fees range from $25 and up depending on the item you are purchasing.  You will be notified, once your order is received, of an estimated shipping date and you will receive another message once the order is actually shipped (with a tracking/ID number assigned by the USPS).

All items ship out via USPS Priority Mail for Domestic deliveries and First Class Mail, for international items.  Insurance is automatically included for all items purchased, and the USPS Signature Confirmation/Registered Mail service is added for items over $250.

For INTERNATIONAL customers, please make sure to learn about your country’s customs charges, when applicable. All buyers are responsible for paying any custom fees that are added to your item when it is received in your country of residence.  I can not be responsible for the costs that your country charges – and I will not fill out declaration forms improperly to bypass these laws.  Please do not ask me to do this, it is illegal.


Returns Policy

All items from my shop are brand new, never worn, custom made, and always HANDMADE.  I will only accept cancellation of orders within 48 hours of purchase. After that time materials are purchased in preparation for your order, therefore a full refund can no longer be offered. A 20% fee will be charged, or more if the item contained gold.  If you have an issue with your purchase (issue with workmanship, size of the ring, or other issue in how it was created), please notify me within 5 business days of receiving it so we can work something out. Please do not leave negative feedback without reaching out to me first. I think you will find that I am very approachable and flexible, and it is important to me that you do not experience any problems with your new jewelry. I may either offer a replacement, or refund (full or partial), depending on the situation.  I stand by my work, and want to make sure you can enjoy it for years to come!!

Since 99% of my work is made to order, please understand that I can not take a ring back because of a change in your style, that information in my listings (description, pictures, measurements, etc) was not carefully read or you have changed your decision to purchase the item. Everything, other than Ready to Ship items, are made especially for you - in your size - and I can not take the item back or offer a refund.  PLEASE read my all of my detailed descriptions and make sure you really want the item before completing your purchase to make things easier for you as a buyer and for me as a seller.  If there are any questions, contact me BEFORE purchasing – I am happy to give more details about any of my designs.


Resizing

If you need a ring re-sized, many of the designs can be sized down – though some require making the ring from scratch due to sensitivity to heat (some stones can not survive the “torch” process I use to create my designs).  A local jeweler might be able to help you with resizing a ring, as I use traditional methods to create my designs – so almost any jeweler can assist.  If you do want to send it back to me, for resizing, there might be a fee depending on whether the ring was created in Sterling Silver or Gold.  Please contact me to discuss before sending something back.  Please make sure to carefully pack the ring when mailing it out, preferably in the same box I sent it, and make sure to add insurance and tracking!!  This is very important, because if the ring is lost you will want to work with the carrier you chose to reimburse you for the item.  Unfortunately without receiving the return item, I will not be able to send out its replacement or refund you the cost of the item.


Studio Hours & Communication

All items are made in my studio, based out of Valencia, Southern California, USA. My official hours are Monday – Friday, 8am – 6pm (PST), though they may vary from day to day, but usually you will get a response back from me within a few hours – during business days or weekends. Your ring will be specially made for you (not something sitting in my studio – other than clearly labeled “Sample Sale” or “Ready to Ship” items that I might offer).  I do not keep an inventory of rings – many of the ones you see on my site were custom made for someone or are “samples” that I use to present my work to others.

Items will only be shipped during the weekday, I don’t make trips to the post office on the weekends, and usually my postal pickup is on Monday, Wednesday and Friday. Special considerations can be made, just let me know ahead of time so we can work something out together!

 

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